- What We Do
TRANSFORM
- Who We Serve
- Technologies
SAP
Data & Analytics
WHo We Serve
Retail &
Consumer
Omnichannel pressure, seasonal demand spikes, supplier complexity, and customers who expect to know exactly where their order is. We help retail and consumer firms build the enterprise backbone that makes all of that manageable.
"Retail ERP is not just inventory and finance — it is the connective tissue between your supplier, your store, and your customer. When it works, nobody notices. When it breaks, everyone does."
50%
Reduction in sales qualification time — retail lead scoring
AI
Demand forecasting on historical S/4HANA sales data
Auto
Marketing-to-sales handoff — zero manual intervention
360°
Unified customer profile across channels and product lines
The Challenge
Where retail enterprise systems create the most pain
Retail is unforgiving. Stockouts, late supplier payments, disconnected customer data, and manual markdown decisions — each of these costs money in real time, every day.
Inventory and demand management
Overstocked in the wrong sizes, out of stock in the right ones. Demand forecasting that runs on last year's data and does not account for seasonality, promotions, or new store openings.
Omnichannel complexity
Online, store, app, and marketplace — each with different pricing, fulfilment rules, and return policies. A single customer buying across channels who sees inconsistent service at every touchpoint.
Supplier management and procurement
Hundreds of suppliers, thousands of SKUs, and payment terms that vary by vendor. Invoice disputes that take weeks to resolve. Supplier scorecards that nobody maintains because there is no system to maintain them in.
Customer data and marketing effectiveness
Customer data spread across loyalty systems, POS, e-commerce, and CRM — each with a different customer ID. Marketing campaigns that cannot personalise because they cannot see the whole customer.
Margin visibility and promotional planning
Gross margin by category, by store, and by channel — calculated after the fact, not before. Promotional decisions made on gut feel because the analytics to support them do not exist or arrive too late.
Workforce management for large retail teams
Large store networks, seasonal staffing, high attrition, and shift-based scheduling — all requiring HCM systems that handle retail-specific complexity without breaking every time the season changes.
What We Do
Enterprise systems that keep up with retail speed
ERP Transformation
S/4HANA for retail - finance, procurement, and inventory
Finance, Procurement, and Inventory Management on S/4HANA — with the retail-specific configuration that handles seasonal demand, multi-channel fulfilment, and supplier complexity.
- Inventory management and availability-to-promise across channels
- Supplier invoice automation — three-way match with exception handling
- AI-driven demand forecasting on historical SD data
- Gross margin reporting by category, channel, and store
- Revenue recognition for gift cards, loyalty points, and returns
CRM & Marketing
Unified customer engagement and marketing automation
Dynamics 365 and Customer Insights bringing your customer data together — unified profiles, personalised journeys, lead scoring, and marketing automation that removes the manual handoff between marketing and sales.
- Unified customer profile across loyalty, POS, and e-commerce
- Customer journey automation with personalisation at scale
- Lead scoring — 50% reduction in sales qualification time
- Marketing-to-sales handoff automated — zero manual intervention
Data Intelligence
Retail analytics — from category performance to customer behaviour
Power BI dashboards built on your SAP and CRM data — inventory turns, category margin, promotional effectiveness, and customer lifetime value in a single view for your merchandising and commercial teams.
- Category performance and margin by store and channel
- Inventory ageing and markdown decision support
- Promotional uplift analysis and planning
- Customer cohort analysis and lifetime value modelling
HRMS
SuccessFactors for large, seasonal retail
workforces
HCM for retail-specific workforce complexity — store-based org structures, seasonal hiring at scale, shift-based attendance, and high attrition management across hundreds of locations.
- Retail-specific job architecture and grade structure
- High-volume seasonal recruitment automation
- Shift-based time and attendance management
- Attrition prediction and store-level workforce planning
Case Studies
Delivered. Not just proposed.
Retail and consumer outcomes across fashion, multi-format retail, and FMCG distribution.
Testimonials
Client Testimonials
Before DWC, marketing and sales were operating in completely different systems with no visibility into each other. Now a lead that marketing nurtures flows to sales automatically with a full engagement history. That is a fundamental change in how our commercial team operates.
CMO
Retail Group · Marketing Automation
Our AP team was processing 2,000 invoices a month manually. After the automation DWC built on BTP, 85% of those invoices now process without a human touching them. The team went from chasing invoices to managing exceptions — a completely different job that they are much better at.
CFO
Retail Group · AP Automation
The demand forecasting model genuinely changed our buying decisions. We used to overbuy on everything because nobody trusted the numbers. Now we buy with confidence 8 weeks ahead — and our inventory carrying costs have come down significantly as a result.
Head of Buying
Fashion Retail · Demand Forecasting
Speak to a retail specialist today.
30 minutes, no slides. A direct conversation with someone who
understands retail operations — and the systems that need to support
them at scale.