- What We Do
TRANSFORM
- Who We Serve
- Technologies
SAP
Data & Analytics
What We Do
CRM &
Customer Experience
The gap between your CRM and your revenue is called adoption. We implement Dynamics 365 in a way your sales and service teams will actually use — because it fits how they work, not how the template says they should.
CRM adoption fails when it's built for reporting rather than insights. We design CRM to help sales reps make smarter decisions not just record transactions
D365
Connecting processes, people, and data across the enterprise
360°
Unified customer view across touchpoints
AI
Copilot-powered sales and service workflows
Fast
Accelerated go-live with pre-built templates
Capabilities
CRM that your teams will actually use
From pipeline management and service delivery to marketing automation and field operations — we cover the full customer-facing stack on Dynamics 365.
Sales Force Automation
Dynamics 365 Sales configured for your sales motion — pipeline visibility, opportunity management, quote generation, and Copilot-powered meeting summaries and follow-ups.
Customer Service & Case Management
Omnichannel service — email, chat, phone, and portal — with SLA management, escalation workflows, and Copilot-assisted agent responses that cut handle time.
Marketing Automation Marketing Automation
Customer journey design, email campaigns, lead scoring, and event management — integrated with your CRM so marketing-qualified leads flow to sales without manual handoffs.
Customer Insights & 360° View
Unified customer profile bringing together CRM, ERP, and transactional data — so every team sees the same customer, with the same history, in real time.
Field Service Management
Work order management, resource scheduling, and mobile field operations — with IoT integration for predictive maintenance and real-time asset tracking.
ERP-CRM Integration
Dynamics 365 integrated with S/4HANA , Oracle ERP or D365 Finance — quote-to-cash, order-to-fulfilment, and real-time credit checks without manual re-keying between systems.
Case Studies
Delivered. Not just proposed.
CRM and customer experience outcomes across manufacturing, services, and retail.
Testimonials
Client Testimonials
We had tried two CRM implementations before DWC. Both struggled with adoption because they were built around requirements rather than how our sales team actually worked day to day. DWC spent time understanding our processes first and then tailored the system accordingly. As a result, we saw strong user adoption within the first few weeks
Chief Sales Officer
Industrial Manufacturer · D365 Sales
The SLA improvement was almost immediate. The Copilot-assisted responses were the biggest surprise — our agents were sceptical, but within two weeks they were asking why we hadn't done this sooner. Handle time dropped, CSAT went up, and my team stopped dreading Monday mornings.
Head of Customer Experience
NBFC · D365 Customer Service
Before DWC, marketing and sales were operating in completely different systems with no visibility into each other. Now a lead that marketing nurtures flows to sales automatically with a full engagement history. That is a fundamental change in how our commercial team works.
CMO
Retail Group · Marketing Automation
Speak to a CRM specialist today.
30 minutes, no slides, no pitch. Tell us what your last CRM
implementation missed — and we will tell you how we would do it
differently.